Privacy Policy & Terms of Use


Sustainability Knowledge Group is committed to data security and the fair and transparent processing of personal data.  This privacy policy (Policy) sets out how we will treat the personal data which you provide to us in compliance with applicable data protection law, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR).

Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data, how to contact us and supervisory authorities in the event that you would like to report a concern about the way in which we process your data.

About us

Sustainability Knowledge Group is a global advisory firm dedicated in creating value for businesses through strategic advisory and training solutions. In recognition of the importance of sustaining competitive advantage in today’s marketplace, we support companies to develop strategies that minimise risks and demonstrate leadership.

For the purposes of the GDPR, Sustainability Knowledge Group is the ‘controller’ of the personal data you provide to us.

If you have any queries about this Policy, the way in which Sustainability Knowledge Group processes personal data, or about exercising any of your rights, please send an email to [email protected]m

Sustainability Knowledge Group owns and operates (Website).  This Policy, together with our Website terms of use and any other documents referred to in them, sets out the basis on which Sustainability Knowledge Group processes personal data via our Website.

Our website is fully secured and encrypted and it is using Hyper Text Transfer Protocol Secure (HTTPS) Certificate. All communications between your browser and the website are encrypted providing maximum security for Customer information, like credit card numbers.

The information disclosed to Sustainability Knowledge Group is used only to inform on sustainability-related issues and updates in the field.

All communications between Sustainability Knowledge Group and third-parties are carried out through secured platforms. Sustainability Knowledge Group stores and manages information on secured platforms and guarantees privacy.

We are committed to keep information secured and safe. Thus, access to private data is provided only to full time permanent employees that adhere to company’s code of conduct.

Third-party links

Please be aware that our website contains links to other sites that are not governed by this privacy policy. Visitors to our site may be directed to third-party sites for more information, such as about our partners, vendor services, government entities, non-profits, and social networks. Sustainability Knowledge Group makes no representations or warranties regarding how user data is stored or used on third-party servers. We recommend reviewing the privacy policy of each third-party site linked from our website to determine their use of your personal data.

What personal data do we collect?

We may collect and process the following personal data:

we may collect your name, e-mail address, telephone number, industry, job title and country.

Information you provide to us, If you:

  • complete a form on our Website;
  • correspond with us by phone, e-mail, or in writing;
  • sign up to receive our communications;
  • enter into a contract with us to receive products and/or services,

Information we collect about you

If you visit our Website, we may automatically collect the following information:

  • technical information, including the internet protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit to our Website such as the products and/or services you searched for and view, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information about other people

If you provide information to us about any person other than yourself, such as your relatives, next of kin, your advisers or your suppliers, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.

How do we use your personal data?

When we ask you to supply us with personal data we will make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any personal data we ask for is optional.

Contract performance: we may use your personal data to fulfil a contract, or take steps linked to a contract:

to provide the products and/or services to you;

to communicate with you in relation to the provision of the contracted products and services;

to provide you with administrative support and provide you with industry information, surveys, information about our events, offers and promotions, related to the products and/or services.

Legitimate interests: where this is necessary for purposes which are in our, or third parties, legitimate interests.  These interests are:

  • providing you with newsletters, surveys, information about our events, offers, and promotions, related to products and services offered by Sustainability Knowledge Group which may be of interest to you;
  • communicating with you in relation to any issues, complaints, or disputes;
  • improving the quality of experience when you interact with our products and/or services
  • performing analytics on sales/marketing data, determining the effectiveness of promotional campaigns.
  • send you newsletters, surveys, information about our events, offers, and promotions, related to products and services offered by Sustainability Knowledge Group which may be of interest to you;
  • developing, improving, and delivering marketing and advertising for products and services offered by Sustainability Knowledge Group.

NOTE: you have the right to object to the processing of your personal data on the basis of legitimate interests as set out below, under the heading Your rights.

Where required by law:  we may also process your personal data if required by law, including responding to requests by government or law enforcement authorities, or for the prevention of crime or fraud.

Who do we share your personal data with?

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations.  We limit access to your personal data to those who have a genuine business need to know it (eg ILM and CPD).

We may share your personal data with trusted third parties including:

  • legal and other professional advisers, consultants, professional experts and service providers contracted to us in connection with the provision of products and services
  • analytics and search engine providers that assist us in the improvement and optimisation of our Website.

We will ensure there is a contract in place with the categories of recipients listed above which include obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.

We will share personal data with law enforcement or other authorities if required by applicable law.

How long will we keep your personal data?

We are only allowed to keep your personal data for as long as it’s still necessary for the purpose we initially required it. After this we look for feasible solutions, like archiving it.

Where you receive marketing communications from us, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email from us.

Where do we store your personal data and how is it protected?

We store your personal data in secure data centres. We take reasonable steps to protect your personal data from loss or destruction.  We will deal with any suspected data security breach and we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to Access

You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below.  Please include with your request information that will enable us to verify your identity.  We will respond within 30 days of request.  Please note that there are exceptions to this right.  We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information. Or if your request is manifestly unfounded or excessive.

Right to rectification

We aim to keep your personal data accurate and complete.  We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

Right to erasure

You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed.  If you would like to request that your personal data is erased, please contact us using the contact details provided below.

Right to object

In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes.  If you would like to object to the pressing of your personal data, please contact us using the contact details provided below.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further processing of your personal data.  This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted.  Please contact us using the contact details provided below.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.  This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided below.

Please note that the GDPR sets out exceptions to these rights.  If we are unable to comply with your request due to an exception we will explain this to you in our response.


If you have any queries about this Policy, the way in which Sustainability Knowledge Group processes personal data, or about exercising any of your rights, please send an email to [email protected]


If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a remedy through the courts.

Changes to our Policy

Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Policy.

– Privacy Policy Version 1, May 1st, 2018

Terms of website use

These terms and conditions of website use (Terms) apply to your use of By accessing the Site, you agree to abide by these Terms.

  1. Information about us

The Site is operated by Sustainability Knowledge Group (we or our or us).  We are a global advisory firm dedicated in creating value for businesses through strategic advisory and training solutions.

  1.  Personal information

If we process any personal information about you, we will do so in accordance with our privacy policy (located at the foot of our home page).

  1. Accessing the Sites

We may suspend, amend, or withdraw any service or content provided on or through the Sites without notice.

We may restrict access to the Sites (in whole or part) to users who have registered with us.

If you choose, or are provided with, a user name, password or other piece of security information, you must treat such information as confidential.  We may disable any user name or password at any time if, in our reasonable opinion, you are in breach of these Terms.

  1. Intellectual Property Rights

We are the owner, or authorised licensee, of all intellectual property rights in the Sites and the content them.  Such works are protected by copyright law and treaties throughout the world.  All such rights are reserved.

Content available on the Sites may be viewed, downloaded, and printed for your own personal, non-commercial, use only.

You may not use any content available on the Sites for any other purpose, and in particular no commercial purpose, without first obtaining written consent from us to do so.

If you wish to enquire about using any content on the Site, please contact [email protected]

  1. Trade Marks

‘Sustainability Knowledge Group’ is registered trademark of Sustainability Knowledge Group, and may not be used, in any way, without first obtaining a written trade mark licence from us.  If you wish to enquire about using a trade mark owned by us, please contact [email protected]

  1. Linking to the Sites

You may link to a Site home page, provided you do not do so in a way that suggests any form of association, approval, or endorsement by us.

  1. Links from the Sites

Links from the Site to third party websites are provided for reference only.  We have no control over the contents or availability of those websites and accept no responsibility for them.

  1. Our Liability

The content available on the Site is provided for your general information purposes only and to inform you about us, our products and services, news, features, services and other websites that may be of interest.  It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

To the extent permitted by law, we expressly exclude:

-all conditions, warranties, and all other term which might otherwise be implied by statute, common law, or the law of equity;

-any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with the Site and/or in connection with the use, or inability to use, the Site, including (without limitation) any liability for loss of: income or revenue; business; profit; contracts; anticipated savings; data; goodwill; management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

  1. Viruses

You must not misuse the Site by knowingly introducing computer viruses or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.

We will not be liable for any loss or damage caused by any virus or other malicious or technologically harmful material that may infect your computer equipment due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

  1. Variation

We may vary these Terms from time to time.  Please ensure that you review these Terms regularly as you will be deemed to have accepted a variation if you continue to use the Site after any variation has been posted.

  1. Contacting Us

If you have any concerns about content which appears on the Site, please contact [email protected]

  1. Applicable Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with European laws

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